On 3/13 I placed an order (****************) that was delivered and all was good with it. I've placed multiple orders and had issues with 3 orders order number **************** that order was delivered to the wrong address and the same thing happened with order number **************** and with my third order **************** I received someone else's order and was only a fraction of what I spent food I couldn't use and order number **************** was again delivered to the wrong address i understand there is 2 ************ in our area however ******* refuses to take any responsibility for these issues and will basically tell you you have made to many complaints and all they can do is just use the issue for feedback and cant refund anymore and its unethical to tell a consumer we as a company will only take responsibility and only provide a refund for one mistake we make.when I've contacted grubhub about these orders I was always reminded the issues before this and they refuse to give me my money back for these orders that's not ok we are working class financially struggling consumers how can we not receive what we pay for how can you basically say too bad that's not ok and something needs to be done with this policy especially for people in my situation where you live in a college town and fast food employees are mostly young kids who in fact mess orders up instead of making me feel as if I'm doing something wrong or LYING because I continue to have issues I would like to be compensated for these orders I'm a single parent that struggles financially and this is just wrong and perhaps revisit these rules because they are completely unfair I'm attaching the receipts to my orders Thank you Hi I'm contacting you and submitting this complaint upon grubhub. I expect the $100 gift card to be sent to me as a new voucher so I can give it to a friend or someone else. ![]() The Company was unable to unlink the gift card from my account and effectively stole from ** during our most vulnerable time. I'd never have used it and would have had a friend get us food with it if I knew then what I know now. The gift card was allowed to be transferred prior to load but is now stuck in my account. ![]() Now, it appears I lost a $100 gift card that my friend spent his hard earned money on as it's frozen in an account that I've never used before but is blocked bc of affiliation with ******* (which I wasn't aware of). My daughter was crying the whole time I was on the phone tonight and now we have to spend our money on dinner elsewhere. I arguably had bad luck and reported the issues (isn't that the point of a guarantee, to get what we pay for!?) and got flagged but I was not dishonest! **************** didn't help me then or today. I never committed fraud and tried to explain this to them several times over but they didn't understand or care. As a reminder, restaurants and delivery services were getting slammed and GrubHub offers a guarantee. Years ago, during COVID, ******* blocked my account because of repeated issues with orders that they suspected were fraudulent but were not. ![]() I hadn't used Seamless before so that didn't make sense to me but apparently Grubhub and Seamless merged. I called and reached GrubHub, which was a surprise to me since I was going through Seamless. I tried to place my first Seamless order today and it didn't go through. My wife gave birth the other day and my close friend sent me a $100 Seamless gift card to help with the transition.
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